1. Payment Processing

Orderlydesk is a business registered in Germany; the business details used for payment processing correspond to the information provided on the Orderlydesk website.

Payments made via the Orderlydesk checkout process are handled by Stripe.

Stripe acts as the service provider for payment processing. Orderlydesk does not consider Stripe a business partner.

Payment processing is conducted in accordance with the applicable requirements and procedures of the payment service provider, as well as relevant German and European regulations.

  1. Payment Identification

To help customers identify transactions related to purchases from Orderlydesk, eligible transactions will appear with the following billing descriptor:

Orderlydesk

Customers should refer to this information when reviewing their payment records.

If a customer does not recognize a transaction appearing with the “Orderlydesk” billing descriptor, please contact:

rack@orderlydesk.com

  1. Available Payment Methods

Orderlydesk accepts the payment methods displayed on the checkout page, which may include:

Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay; and
Digital wallets.

The payment methods available for a single transaction may depend on the checkout conditions applicable to that specific purchase.

Customers may select an available payment method at checkout and follow the instructions provided on the payment page.

  1. Payment Without a Stripe Account

Customers can complete payments via the Orderlydesk checkout process without creating or logging into a Stripe account.

The payment process is completed using the payment options provided at checkout.

Customers should accurately provide the information requested during the payment process to ensure the transaction is handled correctly.

  1. Payment Processing by Stripe

Payment information submitted at checkout will be processed by Stripe in accordance with its payment services and procedures.

As part of its payment processing procedures, Stripe may conduct risk assessment and monitoring activities related to payments, including reviewing transactions for anomalies or potential non-compliance.

Orderlydesk does not characterize these processes as definitive outcomes or guarantees regarding any individual transaction.

  1. Payment Information and Personal Data

Orderlydesk processes customer information in compliance with applicable German and European data protection requirements. We may process payment-related information to complete customer transactions, maintain relevant business records, fulfill applicable legal obligations, and handle payment-related inquiries. For more information regarding the processing of personal data, please refer to the Orderlydesk Privacy Policy.

  1. Cookies and Customer Consent

The Orderlydesk website uses a cookie banner to inform customers about the use of cookies.

Where applicable law requires consent, non-essential cookies will only be used after the customer selects “Accept” on the cookie banner to provide their consent.

Essential cookies may be used when necessary to ensure the proper functioning of the website and its related features.

Customers can find further details regarding cookies and data processing in the relevant Orderlydesk privacy information.

  1. Payment Confirmation

Once payment has been successfully processed, customers may receive an order or payment confirmation via the contact details provided at checkout.

Customers are advised to retain such confirmation information for their records.

If customers encounter issues during the payment process or do not receive the expected confirmation, they may contact Orderlydesk for assistance.

  1. Payment-Related Inquiries

If customers have any questions regarding payments made via the Orderlydesk website, they may contact:

Phone: +49 51369712537
Email: rack@orderlydesk.com

When making payment-related inquiries, customers are requested to provide their order number and the email address used at checkout (if applicable).

Orderlydesk aims to respond to customer inquiries within 24 to 48 hours.

  1. Payment Processing Information

Orderlydesk provides clear payment information during the checkout process and will not request payment details via unrelated communication channels.

Customers should complete payments using the payment process provided on the Orderlydesk website.

The processing of payment information is subject to the terms and procedures applicable to the relevant payment services.

  1. Applicable Requirements

Orderlydesk handles payment information and payment processing in accordance with relevant German and European regulations.

This policy forms part of the payment information provided to customers using the Orderlydesk website.