No products in the cart.: € 0.00
FAQ
General Information
- What is Orderlydesk?
Orderlydesk is a retail brand based in Germany, dedicated to providing desktop organization products to customers across Europe.
Our product range primarily includes desktop shelving units and various everyday organizational items.
- Where is Orderlydesk headquartered?
Orderlydesk is headquartered in Germany.
Office Address:
Marktstraße 28, 31303 Burgdorf, Germany
Email: rack@orderlydesk.com
Phone: +49 51369712537
- Where does Orderlydesk ship to?
Orderlydesk serves customers within Europe. Specific shipping areas will be displayed during the checkout process.
Products
- Where can I view product information?
Product information is available on the respective product pages.
This includes dimensions, available specifications, product features, and other details relevant to the selected item.
We recommend that customers carefully read the information on the product page before placing an order.
- Do the product images accurately reflect the actual products?
Product images are intended to showcase the product and its appearance.
If images highlight specific details, customers should also refer to the written descriptions and specifications on the product page.
Ordering
- How do I place an order?
Select the desired product and specifications, add the item to your shopping cart, and proceed to checkout.
Before submitting your order, you can review the selected products, prices, shipping information, and other relevant order details.
- Will I receive an order confirmation?
Once your order has been successfully processed, Orderlydesk will send the order details to the email address you provided at checkout.
Please ensure that the email address entered is accurate when placing your order.
- Can I modify my order after placing it?
If you need to make changes after submitting your order, please contact us as soon as possible at:
We will evaluate your request based on the current processing status of the order.
If the order has already progressed to a stage where the requested changes are no longer possible, we may be unable to accommodate your request.
Payment
- What payment methods are accepted?
Orderlydesk accepts the various payment methods displayed at checkout. Available payment methods may include:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Digital wallets and other payment methods displayed at checkout
Payment methods available to specific customers may vary based on checkout conditions, device, browser, geographic location, and the availability of the respective payment methods.
- When will I be charged?
You will be charged using your selected payment method during the checkout process.
The amount due will be displayed before you submit your order.
- Are there additional payment fees?
The total amount due will be displayed during the purchase process and before order submission.
Any applicable fees that are part of the purchase price will be listed as part of the order details.
Shipping
- Which shipping services does Orderlydesk use?
Orderlydesk partners with well-known logistics carriers, including:
DHL
FedEx
UPS Priority
Specific carriers and service types may vary depending on the shipping destination and order details.
- How long does shipping take?
For orders shipped from Germany, the estimated standard delivery time is typically:
5–12 business days.
Estimated delivery times may vary based on the destination, carrier processing procedures, and various conditions affecting delivery routes.
- Will I receive tracking information?
Yes. If tracking information is available, relevant delivery updates will be sent to the email address provided when you placed your order.
Updates may be provided at key stages, including:
When the order has been shipped;
When the shipment arrives at a relevant logistics hub;
When the shipment enters the local delivery phase;
When the carrier provides further tracking details.
- What happens if my order does not arrive within 5–12 business days?
If your order does not arrive within the estimated standard delivery timeframe, please contact:
We will verify the order details and, if necessary, contact the relevant carrier to check the shipment status.
Following the investigation, we will implement an appropriate solution based on the specific circumstances of the order, such as reshipment or a full refund.
Your statutory rights remain unaffected.
- What happens if the order is lost during delivery?
If an order is suspected to be lost during delivery, please contact us at:
We will review the tracking information and, if necessary, inquire with the relevant carrier about the matter.
Depending on the specific circumstances and applicable legal requirements, Orderlydesk may arrange for reshipment or a refund.
For consumer purchases, applicable legal provisions regarding delivery and the transfer of risk remain in effect.
Returns and Cancellation
- Do I have a 14-day right to cancel my purchase?
Where the statutory right of cancellation applies, consumers generally have a 14-day right to cancel online purchases without providing a reason.
For goods, the cancellation period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) receives the goods.
- How do I exercise my right to cancel?
You may notify Orderlydesk of your decision to cancel via email:
Please include your name, order details, and a clear statement indicating your wish to cancel the purchase.
No reason for the cancellation is required.
- When must the returned goods be sent back? Upon valid exercise of the right of return (right of withdrawal), and subject to statutory exceptions, the goods must generally be returned within 14 days of the date the consumer notifies us of the return (without undue delay).
You may request return instructions via the following email address:
- When will I receive my refund after submitting a return request?
Once the right of return has been validly exercised, Orderlydesk will process the refund in accordance with applicable German and EU consumer laws.
Applicable laws generally require refunds to be issued within 14 days of receipt of the return notice (without undue delay), subject to specific legal provisions regarding the receipt of the returned goods or proof of return.
- What happens if the product I receive is damaged?
If the goods are damaged upon delivery, please contact us at:
Please provide photos showing the damage, as well as photos of the packaging and the damaged item (if available).
After reviewing the information, if the situation can be sufficiently confirmed based on the details provided, Orderlydesk may arrange a refund or replacement without requiring you to return the damaged item.
If a return is required, we will provide the necessary return instructions.
This process does not limit any mandatory statutory rights you may have regarding defective goods or goods that do not conform to the contract.
- What happens if the product develops a defect after delivery?
If you believe the product is defective or does not conform to the purchase contract, please contact:
Please provide your order details and information regarding the issue.
Depending on the circumstances, Orderlydesk may arrange for an appropriate remedy; in accordance with applicable law, this may include repair, replacement, a price reduction, or contract rescission.
- Can I return a product that has been opened?
Generally, the mere fact that the packaging has been opened does not result in the loss of the statutory right of return (right of withdrawal).
However, if the value of the goods is diminished due to handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods, statutory provisions regarding the loss of value may apply.
Customer Service
- How can I contact Orderlydesk?
Our primary customer service contact details are as follows:
Address: Marktstraße 28, 31303 Burgdorf, Germany
Phone: +49 51369712537
Email: rack@orderlydesk.com
For order-related inquiries, we recommend contacting us via email so that we can efficiently access the relevant order information.
- How long will it take to receive a reply?
If you contact us outside of our business hours, please leave a message or send an email.
We aim to respond to all inquiries within 24 hours.
If an inquiry requires additional information or further verification, we may contact you for more details.
- What information should I provide when contacting customer service?
For order-related inquiries, please provide the following information where applicable:
Your name;
Order number;
Email address used when placing the order;
Subject of the inquiry;
If the inquiry concerns a product issue, please provide relevant photos or other information.
Providing this information helps us efficiently identify and handle your inquiry.
