1. Introduction

This Cookie Policy explains how Orderlydesk uses cookies and similar information stored on or accessed from a visitor’s device when they use the Orderlydesk website.

Orderlydesk operates from Germany and serves customers within Europe.

Brand: Orderlydesk
Address: Marktstraße 28, 31303 Burgdorf, Germany
Phone: +49 51369712537
Email: rack@orderlydesk.com

This Cookie Policy forms part of Orderlydesk’s disclosures regarding the use of cookies and related data processing.

  1. What are Cookies?

Cookies are small files or pieces of information stored on a visitor’s device when they visit a website.

Depending on their purpose, cookies may be used to remember selected settings, maintain essential website functionality, record a visitor’s consent choices, or support other functions permitted by applicable law.

Cookies can be categorized as:

First-party cookies: Set by the Orderlydesk website; or
Third-party cookies: Set or processed by external services associated with this website.
3. Cookie Consent

When a visitor first accesses the Orderlydesk website, a cookie banner may be displayed to provide information about cookie usage and allow the visitor to make a choice.

Where consent is required, non-essential cookies will only be used after the visitor has indicated their consent by selecting “Accept” on the cookie banner.

Visitors are free to choose whether or not to accept non-essential cookies. Refusing or failing to accept non-essential cookies does not constitute consent.

This consent mechanism is designed to ensure that visitors have a clear choice before non-essential cookies are enabled.

Under German law, storing information on a user’s device or accessing information already stored there generally requires consent, unless a statutory exception applies (e.g., when such storage or access is strictly necessary for a service explicitly requested by the user).

  1. Essential Cookies

Certain cookies may be necessary for the proper functioning of the website or for features explicitly requested by the visitor.

For example, cookies used for the following purposes:

Maintaining essential website functionality;
Remembering a visitor’s cookie preference settings;
Maintaining relevant session information; and
Supporting functions required for the requested website services. If a specific cookie is strictly necessary for the relevant services, user consent may not be required under applicable German regulations.

The use of necessary cookies is limited to the specific purposes required for them to perform their essential functions.

  1. Non-necessary cookies

The Orderlydesk website does not enable non-necessary cookies until the visitor has provided the required consent.

Depending on the specific configuration of the website, these cookies may be used for the following purposes:

analyzing website usage;
recording user preferences;
measuring website activity; or
other purposes specified in the cookie banner at the time consent is requested.

The specific categories and purposes presented to visitors may depend on the cookies enabled on the website at the relevant time.

Where consent is required, the relevant cookies will only be enabled after the visitor has explicitly given their consent.

  1. Third-Party Cookies and Stripe

When payment processing takes place on the Orderlydesk website, specific cookies or similar information related to payment functions may be processed by Stripe.

Stripe is the service provider used by Orderlydesk for payment processing; Orderlydesk does not consider Stripe a business partner.

When Stripe-related cookies or similar information are used on the website, their operation and processing are subject to the applicable requirements and information stipulated by Stripe.

For non-essential Stripe-related cookies or similar information that require consent, their use is subject to the applicable consent mechanisms on the Orderlydesk website.

For more information on how Stripe processes personal data, please refer to Stripe’s privacy information.

  1. Cookie Retention Periods

The retention period for cookies depends on the type, purpose, and configuration of the relevant cookie.

Orderlydesk does not apply a uniform retention period to all cookies.

Cookies can generally be categorized as follows:

7.1 Session Cookies

Session cookies remain on the visitor’s device only for the duration of the relevant browsing session and are typically deleted when the browser session ends.

7.2 Persistent Cookies

Persistent cookies remain on the visitor’s device for a specific period after the browser session has ended.

The specific retention period depends on the purpose of the cookie.

When a persistent cookie is no longer required for its intended purpose, it should not be retained beyond the time necessary to achieve that purpose.

7.3 Cookie Consent Preferences

Cookies or similar storage mechanisms may be used to record whether a visitor has made a choice regarding non-essential cookies.

The retention period for this consent preference information should be commensurate with the purpose of recording and managing the visitor’s choice.

If processing activities are based on the legal ground of “consent,” that consent must be withdrawable, and visitors must be provided with a practical way to change their choices.

The European Data Protection Board (EDPB) has noted that the withdrawal of consent must be permitted and that the process for withdrawing consent should be as easy as the process for granting it.

7.4 Retention Periods for Third-Party Cookies

When third-party cookies are used, the applicable retention periods may be determined by the relevant third-party service. For Stripe-related cookies or similar information, applicable retention periods may depend on the specific Stripe service, cookie, or storage mechanism.

Orderlydesk does not set a uniform, fixed retention period for third-party cookies where the retention period is determined by the relevant third-party service.

  1. Records of Consent

Where consent is required and has been obtained, the system may record information regarding a visitor’s cookie choices so that Orderlydesk can recognize and honor those choices.

Such records may contain information necessary to establish the consent status and manage subsequent changes to choices.

Consent records are retained only for the duration reasonably necessary to demonstrate and manage the relevant consent, and in compliance with applicable legal requirements.

  1. Withdrawing and Changing Cookie Choices

Visitors may change or withdraw their consent for non-essential cookies.

The website’s cookie settings should provide an appropriate means for visitors to view or modify their selected cookie preferences.

Upon withdrawal of consent, Orderlydesk will cease using the relevant non-essential cookies that require consent (subject to the technical operation of the applicable website settings and any other processing permitted by applicable law).

The European Data Protection Board (EDPB) requires that consent be freely given and recognizes that individuals should have genuine control over whether to grant consent.

  1. Cookies and Personal Data

Certain cookies or information associated with cookies may involve the processing of personal data.

When processing personal data, Orderlydesk adheres to applicable German and European data protection requirements (including the GDPR).

The legal basis for processing activities depends on the nature and purpose of the specific processing.

Where consent is required, Orderlydesk processes data based on the consent obtained from visitors via the cookie banner.

For further information regarding the processing of personal data, please refer to the Orderlydesk Privacy Policy.

  1. Cookie Information and Transparency

The cookie banner and this Cookie Policy aim to provide visitors with the following information:

The existence and purpose of the cookies;
The distinction between necessary and non-necessary cookies;
The use of third-party cookies (where applicable);
The consent choices available to visitors; and
How to change or withdraw consent.

Where consent is required, it must be obtained through an explicit action by the visitor; it cannot be inferred merely from continued browsing or a lack of action. Guidance from the European Data Protection Board (EDPB) indicates that continued browsing or inaction does not constitute valid consent.

  1. Cookie Policy Updates

Orderlydesk may update this Cookie Policy as necessary to reflect changes to the website, the cookies used, applicable legal requirements, or the operation of relevant services.

If an update significantly affects the method of obtaining consent or the use of non-necessary cookies, the applicable cookie consent mechanism may need to be presented again.

The date shown at the beginning of this Cookie Policy indicates when it was last updated.

  1. Contact Information

For questions regarding cookie usage or cookie preferences, please contact:

Phone: +49 51369712537
Email: rack@orderlydesk.com

Orderlydesk strives to respond to customer inquiries within 24 to 48 hours.