No products in the cart.: €0.00
Shipping and Delivery Policy
This Shipping and Delivery Policy applies to orders placed via the Orderlydesk website for delivery within the European market.
- Seller and Dispatch Address
Orders are dispatched from the following address:
Address: Marktstraße 28, 31303 Burgdorf, Germany
Phone: +49 51369712537
Email: rack@orderlydesk.com
Orderlydesk currently serves customers within Europe.
- Delivery Services
Orderlydesk arranges delivery through established parcel and express service providers, which may include:
DHL
FedEx
UPS Priority
Other similar delivery services selected based on the destination and specific order details
The delivery service selected for a specific order may depend on the delivery destination, package characteristics, and available service arrangements.
- Estimated Delivery Time
For orders dispatched from Germany, the standard estimated delivery timeframe is typically:
5–12 business days
The delivery timeframe mentioned above is an estimate; actual delivery times may vary depending on the destination, carrier processing procedures, local delivery arrangements, public holidays, and other circumstances affecting transport.
If a specific delivery deadline has been expressly agreed upon with the customer for a particular order, that agreement shall prevail.
Consumers’ statutory delivery rights remain unaffected. In the absence of an agreed delivery deadline, applicable German and European consumer regulations generally require delivery to be made without undue delay; depending on the circumstances, delivery must be completed no later than 30 days after the conclusion of the contract.
- Order Tracking and Delivery Updates
If the selected delivery service supports tracking, Orderlydesk will provide shipment tracking information.
Tracking information and delivery status updates may be automatically sent to the email address provided by the customer at the time of ordering.
Depending on the carrier and shipment progress, notifications may be sent at key stages, including:
Order dispatch;
Arrival at a logistics processing center;
In-transit;
Arrival in the destination region;
Local delivery processing; and
Delivery to the customer.
It is the customer’s responsibility to provide an accurate and functional email address when placing an order.
If the email address is entered incorrectly or is unable to receive emails, Orderlydesk may be unable to send tracking notifications to that address. However, this does not affect the customer’s statutory rights regarding the delivery of goods.
5. Delivery Delays
The indicated timeframe of 5 to 12 working days represents the standard estimated delivery time for shipments originating from Germany.
If an order is not delivered within the estimated timeframe, the customer may contact Orderlydesk at:
Orderlydesk will verify the shipment details and, if necessary, make inquiries with the relevant carrier.
Depending on the specific circumstances and applicable contractual and statutory rights, solutions may include:
proceeding with delivery following an investigation by the carrier;
replacement of the goods; or
a full refund, where applicable.
Any mandatory rights enjoyed by consumers under German or European law remain unaffected.
If delivery is not completed within the agreed or applicable timeframe, the customer may have additional rights under applicable law, including the right to request delivery within a reasonable additional period and, subject to legal requirements, the right to rescind the contract and obtain a refund.
- Loss or Damage in Transit
For consumer orders where delivery is arranged by Orderlydesk, the risk of accidental loss or damage does not typically transfer to the consumer simply because the goods have been handed over to the carrier.
In consumer contracts, risk generally transfers when the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods. German law contains corresponding provisions regarding the sale of consumer goods.
If goods are found to be lost or damaged during transit prior to delivery, the customer should contact Orderlydesk as soon as reasonably practicable.
Orderlydesk may request relevant shipment details, photographs, or other necessary information to assess the situation and communicate with the carrier.
Nothing in this policy limits the mandatory statutory rights enjoyed by consumers.
- Goods Damaged Upon Delivery
If a customer receives goods that appear to have been damaged during transit, the customer should contact Orderlydesk at:
Where appropriate, the customer may provide photographs showing the condition of the package and the goods.
After reviewing the circumstances, Orderlydesk may arrange an appropriate solution, which could include replacing the goods or issuing a refund (depending on the specific case).
Customers are not required to waive their statutory rights simply because Orderlydesk requests photographs or other information to review delivery issues.
- Delivery Address
Orders will be delivered to the address provided by the customer at checkout.
Customers should carefully verify delivery information before completing their order.
If the address provided by the customer is incomplete or incorrect, delivery may be delayed, or additional arrangements may be required. Orderlydesk may contact the customer using the contact details provided in the order to verify delivery information.
If additional delivery costs arise due to incorrect or incomplete information provided by the customer, Orderlydesk may handle these costs based on the specific circumstances and applicable law.
- Failed Delivery and Self-Pickup
If delivery cannot be completed—for example, because the customer is not present, the address is inaccessible, or the carrier requires self-pickup or further delivery arrangements—the carrier may provide instructions for self-pickup or redelivery.
Customers should follow the carrier’s instructions within the specified timeframe. If a package is returned to Orderlydesk due to a failed delivery attempt, Orderlydesk will assess the situation and, where appropriate, contact the customer to determine the next steps.
Any costs arising from this will be handled in accordance with the specific circumstances of the failed delivery and applicable laws.
- Delivery to the Customer
Where relevant consumer regulations apply, delivery is deemed complete when the goods are physically handed over to the customer or to another person designated by the customer.
If mandatory consumer protection regulations stipulate otherwise, the carrier’s tracking status alone does not automatically determine the transfer of risk.
- Delivery Costs
Any applicable delivery costs will be displayed during the checkout process before the customer completes the purchase.
Available delivery methods and associated costs may vary depending on the destination and order details.
Customers have the opportunity to review applicable delivery costs before finalizing their order.
- European Delivery Area
Orderlydesk currently accepts orders for delivery to European markets.
The availability of delivery services depends on the destination and the services available in that region.
If delivery to a specific destination is not possible, Orderlydesk may contact the customer regarding the order to arrange a suitable solution based on the specific circumstances and applicable laws.
- Customer Contact Information
For any questions regarding delivery, shipment tracking, or orders not delivered within the estimated timeframe, please contact us at:
Phone: +49 51369712537
Email: rack@orderlydesk.com
When contacting us regarding a shipment, please provide your order number whenever possible to facilitate a more efficient inquiry into the relevant shipment details.
