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Terms and Conditions
These Terms and Conditions apply to purchases made via the Orderlydesk website and govern the contractual relationship between Orderlydesk and customers purchasing its products.
By placing an order on this website, the customer confirms that they have reviewed the relevant product information, pricing, delivery details, and applicable contractual terms prior to submission.
- Merchant Information
Brand: Orderlydesk
Address: Marktstraße 28, 31303 Burgdorf, Germany
Phone: +49 51369712537
Email: rack@orderlydesk.com
Orderlydesk operates from Germany and supplies products to customers within Europe.
- Products and Product Information
Orderlydesk offers desktop organization products and related items through its website.
Product descriptions, images, dimensions, specifications, prices, and other relevant details are provided on the respective product pages or during the purchasing process.
Customers should carefully review the information regarding their selected products before submitting an order.
Product availability and other details are subject to change; such updates will be reflected on the website in a timely manner.
- Orders and Contract Formation
An order is deemed submitted once the customer completes the required purchasing process and submits the order via the website.
An order confirmation email records the details of the purchase.
The contract governing the order comprises the product information, pricing, delivery details, and these Terms and Conditions as in effect at the time the order was placed.
Orderlydesk may contact the customer using the contact details provided at the time of the order if further information is required to process the order.
- Pricing and Payment
Prices displayed on the website are quoted in the applicable currency and include statutory taxes (where applicable).
The total amount payable is displayed to the customer before the order is finalized.
Customers must complete payment using the payment methods offered at checkout.
Orderlydesk will not charge customers for any fees that were not explicitly disclosed during the purchasing process.
- Delivery
Orderlydesk serves customers within Europe.
Orders are shipped via established carriers; depending on the destination and applicable delivery arrangements, carriers may include DHL, FedEx, and UPS Priority. The estimated delivery time for standard shipping from Germany is typically 5 to 12 business days.
Estimated delivery times are for reference only; actual delivery times may vary depending on the destination, carrier processing procedures, and various conditions affecting transport routes.
- Shipment Tracking
If tracking information is available, Orderlydesk will send delivery status updates to the email address provided at the time of your order.
Tracking notifications may be sent at key stages of the delivery process, including:
When the order has been shipped;
When the package arrives at a relevant logistics facility;
When the package enters the local delivery phase;
When the carrier provides further tracking information.
Customers should ensure that the email address provided at checkout is accurate and capable of receiving emails.
- Delivery Delays
If an order is not delivered within the applicable standard delivery timeframe, customers may contact Orderlydesk at:
Orderlydesk will review the order status and, if necessary, contact the relevant carrier to inquire about the package’s location.
Upon completion of the review, Orderlydesk will arrange an appropriate solution based on the specific circumstances of the order, such as reshipment or a refund.
Where applicable statutory rights regarding delivery stipulate different remedies or timeframes, those statutory rights shall prevail.
- Risk of Loss and Delivery
For sales to consumers, the risk of accidental loss or damage to the goods does not automatically transfer to the consumer simply because the goods have been handed over to a carrier.
The transfer of such risk is governed by applicable mandatory consumer protection laws, including German regulations implementing European consumer protection requirements.
In standard consumer purchases, this means the risk generally transfers when the goods are delivered to the consumer or to a third party designated by the consumer (other than the carrier).
Nothing in these terms and conditions is intended to shift the statutory risk of loss or damage to the consumer at an earlier point in time than permitted by applicable law.
- Right of Withdrawal
Where a statutory right of withdrawal applies, consumers generally have the right to withdraw from a distance contract without giving any reason.
For goods, the withdrawal period is generally 14 days, starting from the day the consumer (or a third party designated by the consumer, other than the carrier) receives the goods.
The notice of withdrawal must clearly express the consumer’s decision to withdraw from the contract. No reason for the withdrawal needs to be stated.
Customers may submit a withdrawal request via email to:
Unless a statutory exception applies, the consumer must return the goods within 14 days of notifying Orderlydesk of the withdrawal (and without undue delay).
- Refunds Upon Withdrawal
If a consumer validly withdraws from the contract, Orderlydesk will process the refund in accordance with applicable law.
Under applicable German regulations, the refund is generally to be completed within 14 days of receipt of the notice of withdrawal.
To the extent permitted by law, Orderlydesk may withhold the refund until the returned goods are received or until the consumer provides proof that the goods have been returned, whichever occurs earlier.
Refunds will generally be made using the same payment method used for the original transaction, unless expressly agreed otherwise and provided that such alternative method does not incur additional costs for the consumer.
Where required by applicable law, the refund amount includes the standard shipping costs paid for the original order. Any additional costs incurred due to the customer choosing a more expensive delivery method will be handled in accordance with applicable law.
11. Return Costs
Unless otherwise agreed by Orderlydesk or stipulated by applicable law, the consumer shall bear the direct costs of returning the goods when validly exercising their statutory right of return (right of withdrawal), provided that the customer was informed of this obligation prior to the conclusion of the contract.
This clause does not affect any statutory rights regarding defective, damaged, or non-conforming goods.
- Damaged or Defective Products
If products are damaged or defective upon delivery, the customer should contact Orderlydesk via email at:
To assist us in verifying the situation, the customer may provide photos of the relevant products, as well as photos of the packaging (if available) and other order-related information.
If the situation can be clarified based on the information provided, Orderlydesk may arrange for a replacement or refund without requiring the customer to return the goods.
If a return is required in a specific case, Orderlydesk will provide the corresponding return instructions.
Any statutory rights regarding defective or non-conforming goods remain unaffected.
- Statutory Rights Regarding Defective Goods
Nothing in these Terms and Conditions limits or excludes mandatory statutory rights applicable to consumers.
If goods do not conform to the contract or are defective, consumers are entitled to statutory remedies under applicable German and European consumer laws.
Depending on the specific circumstances and applicable legal requirements, such remedies may include repair, replacement, price reduction, or contract rescission.
The statutory warranty framework for consumer goods provides coverage for qualifying defects for a minimum period, subject to applicable legal conditions and exceptions.
- Customer Responsibilities
The customer is responsible for providing accurate information required for order processing, including name, email address, phone number, and delivery address.
Customers should also carefully verify order details before completing a purchase.
If an order cannot be processed correctly due to incomplete or inaccurate information provided by the customer, Orderlydesk may contact the customer to verify the relevant details.
- Order-Related Communications
Orderlydesk may use the email address provided at checkout to send order-related communications.
Such communications may include:
Order confirmations;
Order-related information;
Shipping information;
Delivery tracking updates;
Information regarding returns or refunds;
Communications necessary to resolve inquiries related to the order.
- Limitations on Contractual Exclusions
Nothing in these Terms and Conditions excludes, limits, or diminishes any liability or consumer rights that cannot be legally excluded or limited under applicable German or European law.
Any contractual terms subject to mandatory legal regulations apply only to the extent permitted by applicable law.
- Governing Law
These Terms and Conditions are governed by the laws applicable to contractual relationships under German law and applicable European consumer protection regulations.
If the customer qualifies as a consumer and mandatory consumer protection provisions in their country of residence apply to the contract, such provisions remain unaffected.
Nothing in these Terms and Conditions deprives consumers of mandatory rights granted under applicable law.
- Amendments to These Terms
Orderlydesk may update these Terms and Conditions as necessary to reflect changes in applicable law, website functionality, products, or business processes.
The version applicable to a specific order is the version in effect at the time the order is placed, unless the law requires the application of a subsequently revised version.
- Contact Information
For questions regarding these Terms and Conditions, orders, delivery, returns, or products, please contact:
Phone: +49 51369712537
Email: rack@orderlydesk.com
